It would be nice to think that everyone we meet in business leaves us happy and more than satisfied with what they get. Unfortunately this is not always the case. Restaurant and hotel owners will be as experienced as any business owner in dealing with the odd unhappy client. People who might have experienced a meal that wasn’t very tasty or a hotel room with damp on the walls will be well motivated to visit review websites to vent their frustration at the owner.
Often these types of complaints can be dealt with by having someone write a response and a promise to do better next time. Unfortunately not everyone will be happy with this kind of response to their complaint. There will be some individuals who take it personally and then devote a lot of time to destroying the reputations not only of hotels and restaurants but also lots of other business types including the owners of the businesses themselves.
This is where online reputation can make a difference. Assaults on online reputation can take many forms. We have dealt with the owners of websites who use their own pages to deliberately tarnish the reputation of people they may have had a disagreement with in the past. Worse still campaigns to destroy reputations don’t just end with a single web page. Attacks on online reputation can involve the creation of several websites that contain potentially harmful material.
Online reputation management involves not only combating the negative material using positive news about an individual or brand but also finding ways to get offending content removed from the search results altogether. The latter can prove to be difficult to achieve but not impossible and we have achieved removal of websites from search results pages in many cases.
Our online reputation management service is different because we have the skills in-house to carry out the process in a cost-effective manner which has yielded positive results for our clients in every case we have worked on. Our service is also a lot less expensive than pursuing legal action against website owners which often results in lengthy court battles with no guarantee of success and a lot of money spent on legal fees. Defamation is an area that is particularly difficult to prove and Google is unlikely to remove results without a very good reason.
If you are having problems with your online reputation, contact us today for free no obligation advice.